Suzuki Best in UK

Suzuki has returned to the top as number 1 automotive brand, in the most recent UK Customer Satisfaction Index (UKCSI) results from the Institute of Customer Service, published in July 2021:

  • 1st position against 26 automotive brands
  • Joint 3rd position overall alongside Amazon, behind First Direct and John Lewis

Customers were asked about Trust, Experience, Customer Ethos, Emotional Connection and Ethics, and Suzuki scored particularly highly for Ethics and Customer Ethos. Suzuki ranked 25 places higher than the nearest automotive competitor in a list of over 260 companies, and very highly for Net Promoter Score (NPS) which is about recommending the brand to others.

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